Something Off? Tell Grace Paris To Make It Right
If your experience missed the mark, Grace Paris wants to hear it directly. Share what happened and what a better outcome looks like — and expect a respectful, timely follow‑up.
Report an IssueHow Grace Paris Handles Complaints
A simple, respectful process — focused on outcomes.
Share What Happened
Include dates, people involved, and what a better outcome looks like to you. It helps Grace Paris act quickly.
Timely Acknowledgement
Grace Paris reviews your note and outlines next steps. Some items may resolve immediately; others may require investigation.
Resolution & Follow‑Through
You’ll hear what changed and why. The goal is clarity, accountability, and a better experience next time.
Service Standards You Can Expect
When something goes wrong, you deserve a fair, direct path to fix it. Here’s what Grace Paris commits to.
Respect
Your concern is heard and handled without defensiveness. The objective is your best outcome.
Transparency
Expect clear communication — what happened, what changes, and by when.
Accountability
Ownership over the fix. If we miss a step, we’ll own that and correct it.
Privacy
Your information stays with LaFontaine Ford and is used only to address your concern and improve service.
Documentation
We keep a record of the issue and the resolution so patterns are spotted and addressed.
Follow‑Up
You’ll hear back on what changed — not just that a ticket was closed.
“Grace Paris treated my concern with respect and urgency. I understood what changed and why.”
— Local guest near
We Can Fix This — Start Here
Tell Grace Paris what happened and what you’d like to see happen next. You’ll receive a respectful acknowledgement and a clear plan.
Report an Issue